New Roof after hail storm

Challenge

The customer gave us a call after a recent storm, noticing a few shingles had blown off their roof. They also stated they got some hail damage in the previous storm, but weren't sure if they should claim the wind damage or hail.

Solution

We inspected the roof for both wind and hail damage. During the inspection, we found quite of bit of damage not only to the roof but to fascia, gutters, and window wraps. The hail wasn't large on the roof, but was present throughout the whole roof. We took pictures of all the damage and determined the customer should make a claim for hail. We met the adjusters back at the home a week later, and thankfully enough, we did. The adjusters were having issues identifying the hail on the roof as being from an older 3-tab shingle. We climbed the roof with them and circled the damage we previously documented, and along with the collateral damage to the small section of gutters, fascia, and window wraps it was concluded the roof was totaled. The customer was happy we were there and the adjuster even told the customer, "Without Justin being here, we probably wouldn't have approved the roof to be replaced". 

After the approval, our team scheduled the project and replaced the roof, gutters, fascia, and window wraps.